Return & Exchange Policy

Every piece is made by hand for you, so we want you to love it. Because every piece is made to order, our return policy reflects that:

• Returns. Unworn, undamaged pieces in original packaging may be returned within 14 days of delivery for store credit or exchange.
• Custom and personalized pieces. Final sale. Not eligible for return.

Process: To start a return, write to hello@malibusoul.com and we'll send you a Return Authorization. Returns must be shipped back insured and with tracking. Malibu Soul is not responsible for lost or damaged return shipments.

Refunds: Once inspected, eligible returns will be credited as store credit or exchanged. Shipping and duties are non-refundable.

Repairs, Resizing and Polishing

We want your pieces to be loved and worn for years to come. If your jewelry ever needs attention, we are here to help.

• Resizing. Offered at cost on all Malibu Soul rings, for the lifetime of the piece.
• Repairs. Offered at cost on all Malibu Soul pieces, for the lifetime of the piece, and shipping on every repair is free. Email hello@malibusoul.com with photos of the piece and a description.
• Polishing. Complimentary annual polish on any Malibu Soul piece. Your only cost is shipping.

Process: Once you email us, we will provide shipping instructions. All repairs must be shipped insured with tracking. Malibu Soul is not responsible for jewelry lost or damaged in transit.

Each Malibu Soul piece is handcrafted, and with proper care, can be cherished for generations.